Privacy Policy | Shipping & Returns | FAQ

 

If you have any concerns or questions about your order or any of the terms and conditions listed below, please call our customer service department before you place your order at (818) 786-5787 or email them at mvlighting@gmail.com.

Taxes:

The customer is responsible for all applicable taxes.

Shipping Policy:

  • Free shipping for orders over 100 dollars.

  • Free shipping does not apply to selected manufacturers, oversized, special or custom order items. If shipping charges apply, we will notify you before the order is processed.

  • Some larger items many have to ship via common carrier. In this case you are responsible for removing the items off the back of the truck to your home. A responsible party, over 18 years of age, must be present to accept delivery and sign for the shipment.

  • We ship within the 50 contiguous United States.

  • We are unable to ship to P.O. boxes or military APO/FPO addresses.

Cancellations:

Order cancellations for items not yet shipped, are accepted via email to mvlighting.com within 24 hours or order placement. Cancellations are subject to the manufacturer’s cancellation fees and policies.

Delays:

Mid Valley Lighting is not liable for any damage or expense as a result of a delay due to any cause beyond our control.

Claims and Damaged Goods:

Claims for shortages, damaged merchandise (concealed or visible), or other errors must be made via email to mvlighting@gmail.com within 48 hours after receiving the shipment. Failure to do so constitutes acceptance and a waiver of all such claims. Please do not sign and/or accept receipt of any products that are visibly damaged. Refuse delivery and contact our customer service team. Products received with broken glass, missing parts or dented shades will be provided replacement glass, shades or parts at no charge.

Return and Refund Policy:

  • Returns are accepted within 30 days of receipt.

  • Items returned in original condition and packaging, new, unused, unaltered, uninstalled, with no cut or clipped wires will be accepted for return. Products and packaging not in original condition cannot be accepted for return.

  • Ceiling fans should be returned with the fan blades in their sealed packaging to qualify for return.

  • Selected manufacturers, oversized, special or custom items incur a minimum 25% restocking fee. If re-stocking fees apply, we will notify you before the order is processed.

  • Refunds for returns are credited to the original form of payment. Allow 10 business days from the receipt of a return for the credit to be processed and appear on your statement.

  • Shipping charges and other fees are not refundable.

  • Outbound shipping charges will be deducted from the refund total.

Due to the nature of some types of orders the general return policy will not apply. Exceptions include:

  • Orders for 5 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.

  • Custom orders.

Warranties:

Mid Valley Lighting honors the manufacturer's warranty. We reserve the right to decide whether to repair or replace defective merchandise. We are not responsible for electrician or any other labor fee.

Pricing and Product Discrepancies:

Mid Valley Lighting makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel or amend your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

 

Mid Valley Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice.

PRIVACY POLICY

We respect your concerns about privacy and value the trust you have placed in us. This Privacy Notice describes the types of personal information we collect, how we may use that information, and with whom we may share it. Our Privacy Notice also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We tell you how you can reach us to update your contact information, remove your name from our mailing list, or answer any questions you may have about our privacy practices.

What types of information do we collect and use?

We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the shopping experience of our customers. Here are the ways we obtain information and how Mid Valley Lighting uses that information.

  1. Purchases - When you order or purchase any product from us, you may be required to give us contact, delivery and payment information (such as credit card information) so we may process your order. When you pay for a product using a credit card, we use your credit card information only to fulfill your order and for other internal purposes. If you place an order through our website, one of our customer service representatives may call you after you have placed the order to fulfill the transaction you have requested.

  2. Customer Service - If you contact one of our customer service representatives, we may ask you for information such as your name, address and email address so we can respond to your questions or comments. With your consent, we may retain this information to personalize your experience with us and better assist you the next time you contact us.

  3. Email - If you create an account, register for our email news, or make a purchase or inquiry, you may receive product information and special promotions from us. You can unsubscribe at any time by following the unsubscribe link at the bottom of the email communication.

  4. Website Use - Midvalleylighting.com uses third party tracking cookies from advertising vendors including the Google AdWords. This means that when you visit our site, a small file or "cookie" is placed on your device, enabling us to improve your shopping experience by continuing to show relevant content in ads on other websites. As always, we respect your privacy and do not have access to information that identifies you personally through the use of Google or any other 3rd party remarketing system. Detailed information on how to opt out of third party advertising programs is available at the National Advertising Initiative website: http://optout.networkadvertising.org.

What if I prefer not to receive email communications from you?

 

If you prefer not to receive product information or promotions from us, let us know. To unsubscribe from our email list, please follow the opt-out instructions at the bottom of the email you received.

Does Mid Valley Lighting share the information it obtains about me with third parties?

 

We DO NOT share personal information about our consumers with any third parties. Third parties are defined as having no direct relationship with Mid Valley Lighting. We do share this information with service providers we have retained to perform services on our behalf, but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law.

How does Mid Valley Lighting protect personal information?

 

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our pos client. We are committed to providing appropriate security controls to protect personal information we have about you against foreseeable hazards.

How does Mid Valley Lighting update their Privacy Notice?

 

Our services and promotions will change over time. This Privacy Notice will be updated periodically to reflect those changes and corresponding changes in our information practices. Whenever we revise this Privacy Notice, we will change the date on the notice to indicate when the revisions were made. We reserve the right to change our information practices and the terms of this Privacy Notice, and to apply the changed practices to all information we have about you. By using this web site, you agree to accept the terms of this Privacy Notice as stated at the time you use it. Any future access to this web site subsequent to the posting of a revised Privacy Notice will be deemed to be your acceptance of this Privacy Notice as then revised. We reserve the right to change this Privacy Notice at any time.

How can I contact Mid Valley Lighting?

If you have any other questions about our privacy practices or about your personal information, please contact us here or call (818) 786-5787 or email us at: mvlighting@gmail.com.

We will respond to your inquiry or investigate your concern as quickly as possible.